Refunds: no questions asked

How to claim a refund

1. Email info@filetotext.ai from the address on your account, or simply reply to any email we sent you (your receipt works well).
2. Say you want a refund. That is genuinely all that is required.
3. We refund the purchase in full through Stripe, to your original payment method, and confirm by reply.

No forms, no proof, no “quality review” on our side. A short note about what went wrong helps us improve, but it is entirely optional and never a condition.

What can be refunded?

Any purchase: a single-file unlock or a subscription charge. This is the same guarantee written into our terms of service, so it is a commitment, not a favor.

How fast is the money back?

We process refunds as soon as we read your email. Once processed, banks and card networks usually take a few business days to show the money on your statement. That delay is on their side, not ours.

Will you make it hard or try to talk me out of it?

No. The refund comes first, any conversation second. If you also want to cancel your subscription, mention it in the same email and we handle both at once.

Why do you do this?

Because it keeps us honest. We claim high accuracy, and you can test it free on the first 10 minutes of any file. The refund covers the rare case where the paid part still lets you down. If we had to argue about refunds, our quality claim would not be worth much.