Privacy Policy for FileToText

Effective Date: July 28, 2026 Last Updated: July 28, 2026

1. Introduction

Welcome to FileToText ("we," "our," or "us"). FileToText is operated by Supreme Ventures B.V., Amsterdam, the Netherlands. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://filetotext.ai and use our file transcription service.

By accessing or using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

Uploaded Files: Audio and video files (or direct links to media files) you submit for transcription
Account Information: Email address and sign-in details when you create an account (sign-in with Google, Apple, or email)
Payment Information: Processed through Stripe, our payment processor (we do not store credit card details)
Contact Information: When you reach out to us for support
Feedback: Ratings or comments you submit about transcription quality, your answers to our optional signup questions (what you plan to transcribe and how often), and the reason you give if you cancel a subscription

2.2 Information Collected Automatically

Usage Data: How you interact with our service, pages visited, time spent
Device Information: IP address, browser type, operating system, device identifiers
Approximate Location: Your country, derived from your IP address (used to show prices in your currency and to understand where our users are; never more precise than country level)
Log Files: Server logs containing IP addresses, browser types, access times
Cookies and Similar Technologies: Session cookies, analytics cookies, and attribution data (such as which page or campaign brought you to the site)

2.3 Transcription Content

File Metadata: File name, format, duration, and the language and speaker settings you choose
Audio/Video Content: Stored so we can transcribe it and so you can play it back alongside your transcript
Transcribed Text: Generated transcripts, including any edits you make

3. How We Use Your Information

We use the collected information for the following purposes:

Service Provision: To transcribe your files and deliver results
Account Management: To create and manage user accounts
Billing: To process payments, subscriptions, and usage-based charges
Communication: To respond to inquiries, send service emails (such as "your transcript is ready"), and provide customer support
Service Improvement: To analyze usage patterns and improve transcription quality
Legal Compliance: To comply with applicable laws and regulations
Security: To protect against fraud, abuse, spam, and security threats

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties.

4.2 We May Share Information In These Situations:

Service Providers: With trusted third-party services that help us operate our platform (hosting, transcription processing, analytics, payment processing, email delivery)
Legal Requirements: When required by law, court order, or government request
Business Transfer: In connection with a merger, acquisition, or sale of assets
Safety and Security: To protect the rights, safety, and security of our users and the public
Consent: When you explicitly consent to sharing

4.3 Third-Party Services We Use:

ElevenLabs: AI speech-to-text processing of the files you submit
Hetzner: Cloud hosting and file storage (European Union)
Amazon Web Services (Cognito): Account authentication
Stripe: Payment processing
Google Analytics: Usage analytics
Resend: Transactional email delivery

5. Data Retention

Uploaded Files and Transcripts: Stored in your account so you can revisit, play back, edit, and export them. Deleted when you delete the transcription or your account.
Account Data: Retained until account deletion or as required by law
Analytics Data: Aggregated and anonymized data may be retained indefinitely
Log Files: Retained for a limited period for security purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption: Data transmission using SSL/TLS encryption
Access Controls: Limited access to personal information on a need-to-know basis
Time-Limited File Access: Access to your stored media uses expiring, signed links
Secure Infrastructure: Industry-standard security practices for our servers and databases

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights:

Access: Request information about the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your personal data (subject to legal requirements)
Portability: Request a copy of your data in a machine-readable format
Objection: Object to processing of your personal data for certain purposes

7.2 GDPR Rights (EU Users):

Right to restrict processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority (in the Netherlands: Autoriteit Persoonsgegevens)

7.3 CCPA Rights (California Users):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information (we don't sell data)
Right to non-discrimination

To exercise these rights, contact us at info@filetotext.ai.

8. Cookies and Tracking

8.1 Types of Cookies We Use:

Essential Cookies: Required for the service to function (such as keeping you signed in)
Analytics Cookies: Help us understand how you use our service
Attribution Data: Remembers how you found us (for example, which campaign or page), stored in cookies or browser storage

8.2 Managing Cookies:

You can control cookies through your browser settings. Note that disabling certain cookies may affect functionality.

9. International Data Transfers

Our infrastructure is hosted in the European Union. Where information is transferred to service providers outside the EU (for example, for authentication or payment processing), we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by relevant authorities
Other appropriate safeguards as required by law

10. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending an email notification for material changes (if you have an account)

Your continued use of the service after changes constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@filetotext.ai Website: https://filetotext.ai

14. Legal Basis for Processing (GDPR)

For EU users, our legal basis for processing personal information includes:

Consent: When you explicitly consent to processing
Contract: To fulfill our service agreement with you
Legitimate Interest: To improve our service and ensure security
Legal Obligation: To comply with applicable laws

This privacy policy was last updated on July 28, 2026. Please review it periodically for any changes.