Support
Straight answers, written by the people who build the product. If anything here doesn't solve it, email info@filetotext.ai and a real person replies.
How pricing works
The free 10 minutes, pay-per-file, subscriptions, and overage.
Refunds: no questions asked
How to claim the guarantee and how fast the money comes back.
Cancel your subscription
Self-serve from your billing page, no retention flow, and what happens after.
How accurate are the transcripts?
What 95%+ means, what pulls it down, and how to fix mistakes.
Supported formats and file limits
Every format we accept, plus the 20-hour and 20 GB limits.
Exporting your transcript
TXT, Word (DOCX), SRT, and WebVTT, and when to use which.
Delete transcripts or your account
How deletion works and what gets removed.
API and MCP server: quick answers
Two REST endpoints, API keys, and connecting AI assistants.